How engineers actually want to receive bugs.
Talk to the engineer who triages your team's incoming bugs. Ask what they wish was different. Here is the answer they keep giving — wherever I ask.
In the tracker, with a title that titles
The tracker (Linear, GitHub, wherever) is where engineers live. A bug that arrives as a Slack DM gets read once; a bug in the tracker gets read at standup, at planning, at sprint review. Title in the tracker should describe the user-visible problem in one line — not "issue with the thing."
Severity at file-time, priority at triage-time
Severity is what the user feels (cosmetic to critical). Priority is what the team chooses to do (now / next sprint / icebox). The reporter sets severity; the eng manager sets priority. Conflating the two is why every bug arrives "high priority."
Repro steps, in order, with the URL
Three numbered steps and the URL. If you cannot fit it in three steps, link the recording at step one and let the engineer watch.
Environment without asking
Browser, OS, viewport, logged-in role. Capture them at file time so the engineer never has to come back to the reporter for "what browser were you on."
No "ASAP" in the title
It does not work. The eng manager triages on impact, not on the reporter's adjectives.
Frequently asked
Should every bug get a recording?
Every user-facing bug, yes. Backend bugs with a clear stack trace can skip it.
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